.page-support-complaints-suggestions {
  font-family: 'Arial', sans-serif;
  color: #E0E0E0; /* Light gray for general text on dark background */
  background-color: #0A2342; /* Main dark blue background */
  line-height: 1.6;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__container {
  max-width: 1200px;
  margin: 0 auto;
  padding: 0 20px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__hero-section {
  background: linear-gradient(135deg, #0A2342, #1a3a61);
  padding: 100px 0;
  text-align: center;
  color: #FFFFFF;
  position: relative;
  overflow: hidden;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__hero-title {
  font-size: 3.5em;
  margin-bottom: 20px;
  color: #FFD700; /* Gold for main title */
  font-weight: bold;
  text-shadow: 2px 2px 4px rgba(0, 0, 0, 0.5);
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__hero-description {
  font-size: 1.2em;
  max-width: 800px;
  margin: 0 auto 40px auto;
  color: #E0E0E0;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__section {
  padding: 60px 0;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__section--alt-bg {
  background-color: #1a3a61; /* Slightly lighter dark blue for alternating sections */
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__section-title {
  font-size: 2.5em;
  color: #FFD700; /* Gold for section titles */
  text-align: center;
  margin-bottom: 40px;
  position: relative;
  padding-bottom: 15px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__section-title::after {
  content: '';
  position: absolute;
  left: 50%;
  bottom: 0;
  transform: translateX(-50%);
  width: 80px;
  height: 4px;
  background-color: #FFD700;
  border-radius: 2px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__sub-title {
  font-size: 1.8em;
  color: #FFD700;
  margin-top: 40px;
  margin-bottom: 20px;
  border-left: 5px solid #FFD700;
  padding-left: 15px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__text {
  font-size: 1.1em;
  margin-bottom: 20px;
  color: #E0E0E0;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__list {
  list-style: none;
  padding: 0;
  margin-bottom: 30px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__list li {
  background-color: #1a3a61;
  margin-bottom: 10px;
  padding: 15px 20px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  font-size: 1.1em;
  color: #FFFFFF;
  box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__list li i {
  color: #FFD700;
  margin-right: 15px;
  font-size: 1.3em;
  /* Placeholder for icon styling, replace with actual icon font/SVG if needed */
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__list--info li {
  background-color: #0A2342;
  border-left: 5px solid #FFD700;
}

.page-support-complaints-suggestions .highlight-text {
  color: #FFD700;
  font-weight: bold;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__form {
  background-color: #0A2342;
  padding: 30px;
  border-radius: 10px;
  box-shadow: 0 8px 16px rgba(0, 0, 0, 0.3);
  margin-bottom: 30px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__form-group {
  margin-bottom: 20px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__label {
  display: block;
  margin-bottom: 8px;
  font-weight: bold;
  color: #FFD700;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__input,
.page-support-complaints-suggestions .page-support-complaints-suggestions__textarea,
.page-support-complaints-suggestions .page-support-complaints-suggestions__select {
  width: 100%;
  padding: 12px 15px;
  border: 1px solid #FFD700;
  border-radius: 5px;
  background-color: #1a3a61;
  color: #FFFFFF;
  font-size: 1em;
  box-sizing: border-box;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__input::placeholder,
.page-support-complaints-suggestions .page-support-complaints-suggestions__textarea::placeholder {
  color: #B0B0B0;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__select {
  appearance: none;
  -webkit-appearance: none;
  -moz-appearance: none;
  background-image: url('data:image/svg+xml;utf8,<svg fill="%23FFD700" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="M7 10l5 5 5-5z"/><path d="M0 0h24v24H0z" fill="none"/></svg>');
  background-repeat: no-repeat;
  background-position: right 10px center;
  background-size: 24px;
  cursor: pointer;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__button {
  display: inline-block;
  padding: 12px 25px;
  border-radius: 5px;
  text-decoration: none;
  font-weight: bold;
  font-size: 1.1em;
  cursor: pointer;
  transition: background-color 0.3s ease, color 0.3s ease, border-color 0.3s ease;
  border: none;
  text-align: center;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__button--primary {
  background-color: #FFD700;
  color: #0A2342;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__button--primary:hover {
  background-color: #e6c200;
  color: #000;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__button--secondary {
  background-color: transparent;
  color: #FFD700;
  border: 2px solid #FFD700;
  margin-left: 15px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__button--secondary:hover {
  background-color: #FFD700;
  color: #0A2342;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__cta-group {
  margin-top: 30px;
  text-align: center;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__contact-list {
  list-style: none;
  padding: 0;
  margin-top: 20px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__contact-list li {
  display: flex;
  align-items: center;
  margin-bottom: 15px;
  font-size: 1.1em;
  color: #E0E0E0;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__contact-list li i {
  color: #FFD700;
  margin-right: 15px;
  font-size: 1.5em;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__contact-link {
  color: #FFD700;
  text-decoration: none;
  transition: color 0.3s ease;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__contact-link:hover {
  color: #e6c200;
  text-decoration: underline;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__process-flow {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
  gap: 30px;
  margin-top: 40px;
  text-align: center;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__process-step {
  background-color: #0A2342;
  padding: 25px;
  border-radius: 10px;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
  border-top: 5px solid #FFD700;
  transition: transform 0.3s ease;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__process-step:hover {
  transform: translateY(-5px);
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__step-icon {
  font-size: 3em;
  color: #FFD700;
  margin-bottom: 15px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__step-title {
  font-size: 1.5em;
  color: #FFFFFF;
  margin-bottom: 10px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__step-description {
  color: #E0E0E0;
  font-size: 0.95em;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__faq {
  margin-top: 40px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__faq-item {
  background-color: #0A2342;
  margin-bottom: 15px;
  padding: 20px;
  border-radius: 10px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__faq-question {
  font-size: 1.3em;
  color: #FFD700;
  margin-bottom: 10px;
  cursor: pointer;
  position: relative;
  padding-right: 30px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__faq-question::after {
  content: '+';
  position: absolute;
  right: 0;
  top: 0;
  font-size: 1.2em;
  transition: transform 0.3s ease;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__faq-question.active::after {
  content: '-';
  transform: rotate(180deg);
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__faq-answer {
  color: #E0E0E0;
  font-size: 1em;
  max-height: 0;
  overflow: hidden;
  transition: max-height 0.5s ease-out;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__faq-answer.open {
  max-height: 200px; /* Adjust as needed */
  margin-top: 10px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__link {
  color: #FFD700;
  text-decoration: none;
  font-weight: bold;
  transition: color 0.3s ease;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__link:hover {
  color: #e6c200;
  text-decoration: underline;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__image {
  width: 100%;
  max-width: 700px;
  height: auto;
  display: block;
  margin: 40px auto;
  border-radius: 10px;
  box-shadow: 0 10px 20px rgba(0, 0, 0, 0.4);
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__image--form {
  max-width: 500px;
  margin-top: 20px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__image--cta {
  max-width: 800px;
  margin-top: 50px;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__cta-section {
  background: linear-gradient(90deg, #FFD700, #e6c200);
  padding: 80px 0;
  text-align: center;
  color: #0A2342;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__cta-title {
  font-size: 3em;
  color: #0A2342;
  margin-bottom: 20px;
  font-weight: bold;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__cta-description {
  font-size: 1.2em;
  max-width: 900px;
  margin: 0 auto 40px auto;
  color: #333;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__cta-section .page-support-complaints-suggestions__button--primary {
  background-color: #0A2342;
  color: #FFD700;
  border: 2px solid #0A2342;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__cta-section .page-support-complaints-suggestions__button--primary:hover {
  background-color: #1a3a61;
  color: #FFD700;
  border-color: #1a3a61;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__cta-section .page-support-complaints-suggestions__button--secondary {
  background-color: transparent;
  color: #0A2342;
  border: 2px solid #0A2342;
}

.page-support-complaints-suggestions .page-support-complaints-suggestions__cta-section .page-support-complaints-suggestions__button--secondary:hover {
  background-color: #0A2342;
  color: #FFD700;
}

/* Basic icon placeholders (replace with actual font icons or SVG) */
.page-support-complaints-suggestions .icon-check::before { content: '✔'; }
.page-support-complaints-suggestions .icon-mail::before { content: '✉'; }
.page-support-complaints-suggestions .icon-chat::before { content: '💬'; }
.page-support-complaints-suggestions .icon-phone::before { content: '📞'; }
.page-support-complaints-suggestions .icon-user::before { content: '👤'; }
.page-support-complaints-suggestions .icon-clock::before { content: '⏰'; }
.page-support-complaints-suggestions .icon-description::before { content: '📝'; }
.page-support-complaints-suggestions .icon-attachment::before { content: '📎'; }
.page-support-complaints-suggestions .icon-solution::before { content: '💡'; }
.page-support-complaints-suggestions .icon-receive::before { content: '📥'; }
.page-support-complaints-suggestions .icon-classify::before { content: ' 분류'; }
.page-support-complaints-suggestions .icon-investigate::before { content: '🔍'; }
.page-support-complaints-suggestions .icon-solution-propose::before { content: '✅'; }
.page-support-complaints-suggestions .icon-notify::before { content: '🔔'; }
.page-support-complaints-suggestions .icon-improve::before { content: '✨'; }
.page-support-complaints-suggestions .icon-clock-fast::before { content: '⚡'; }
.page-support-complaints-suggestions .icon-clock-medium::before { content: '🕒'; }
.page-support-complaints-suggestions .icon-clock-slow::before { content: '🐢'; }

/* Responsive Design */
@media (max-width: 768px) {
  .page-support-complaints-suggestions .page-support-complaints-suggestions__hero-title {
    font-size: 2.5em;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__hero-description {
    font-size: 1em;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__section-title {
    font-size: 2em;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__sub-title {
    font-size: 1.5em;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__button {
    width: 100%;
    margin-left: 0;
    margin-bottom: 15px;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__button--secondary {
    margin-left: 0;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__process-flow {
    grid-template-columns: 1fr;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__cta-title {
    font-size: 2.2em;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__cta-description {
    font-size: 1em;
  }
}

@media (max-width: 480px) {
  .page-support-complaints-suggestions .page-support-complaints-suggestions__hero-title {
    font-size: 2em;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__section-title {
    font-size: 1.8em;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__list li {
    font-size: 1em;
    padding: 10px 15px;
  }
  .page-support-complaints-suggestions .page-support-complaints-suggestions__faq-question {
    font-size: 1.1em;
  }
}